Concierge & Property Support
Home Concierge
& Property Support
HHG offers concierge services Indianapolis homeowners can rely on for discreet, carefully coordinated property support across Greater Indianapolis. From arrival preparation and household coordination to client-authorized vendor access and documented updates, each request is handled within an agreed scope and subject to scheduling and availability.
Concierge Services
Thoughtful Assistance,
Handled with Discretion.
Concierge services are request-based and subject to an agreed scope, advance authorization, scheduling, service availability, and applicable service charges or third-party expenses.
Arrival & Departure Preparation
Customized preparation through an approved checklist — thermostat settings, groceries placed, mail retrieved, and readiness confirmed before you arrive or after you leave.
Grocery & Household Stocking
Preauthorized groceries and household essentials arranged based on your approved list, budget, and substitution instructions, placed in agreed locations.
Mail, Package & Delivery Coordination
Authorized retrieval of mail and packages from approved locations, secure placement inside the residence, and notification of notable or unexpected deliveries.
Guest & Family-Stay Preparation
With your written authorization, HHG prepares the residence for an approved guest or family stay — settings, essentials, cleaning coordination, and access instructions.
Select Home-Related Errands & Returns
Selected home-related errands connected to your residence or service plan — approved pickups, deliveries, package drop-offs, and household-service coordination.
Property Support
Authorized Access. Clear Documentation.
Thoughtful Coordination.
HHG may coordinate appointments with client-approved vendors, provide authorized property access, wait when appropriate and separately agreed, and document visible conditions and visit activity. HHG does not diagnose problems, perform repairs, direct technical work, certify completion, or assume responsibility for a vendor’s services.
Vendor Scheduling & Access Coordination
Coordinate appointments with client-approved vendors, provide controlled property access, wait when appropriate, and document arrival and departure.
Secure Access Coordination
Secure coordination of approved keys or access methods under documented controls, with information limited to authorized personnel.
Seasonal Vendor Coordination
Coordinate approved seasonal vendor services — HVAC, irrigation, gutter cleaning, pest control, lawn care, pool services, and other seasonal appointments.
Visit Documentation & Updates
Authorized photographs, written notes on observable activity, vendor arrival and departure records, and re-securing confirmation communicated to you.
Authorized Follow-Up Coordination
Follow-up scheduling, access coordination, and visual documentation when separately authorized by the homeowner.
Urgent Concern Communication
If a significant concern is observed during an approved service, HHG documents what is visible and notifies you according to the agreed escalation plan.
Our Approach
Carefully Coordinated.
Clearly Communicated.
Every request begins with a clear understanding of the approved scope, timing, access requirements, client instructions, and applicable charges. HHG coordinates the authorized details, safeguards property-access information, documents relevant activity when appropriate, and communicates updates so the homeowner remains informed throughout the approved service.
Service Details
What Each Service Includes
Concierge Services
Arrival and departure preparation is customized through an approved checklist based on your instructions, property needs, service availability, and the agreed scope.
Arrival preparation may include
- Adjusting approved thermostat, lighting, or window-covering settings
- Placing preauthorized groceries or household essentials
- Bringing in authorized mail or packages
- Coordinating client-approved cleaning or vendor appointments
- Visually observing readily accessible areas for significant concerns before arrival
- Providing confirmation that the approved preparation tasks were completed
Departure preparation may include
- Following the client’s approved departure checklist
- Following the client’s approved securing steps for readily accessible doors and windows
- Adjusting approved thermostat, lighting, or window-covering settings
- Removing preauthorized perishable items or household waste
- Coordinating approved mail, package, or vendor arrangements
- Providing confirmation that the approved preparation tasks were completed
HHG may arrange or purchase preauthorized groceries and household essentials based on an approved list, budget, delivery window, and substitution instructions. Items may be placed in agreed locations within the residence, including appropriate refrigerator, freezer, pantry, or household-storage areas when access and conditions allow.
With written authorization, HHG may retrieve mail and packages from approved locations during scheduled visits, move them to a designated secure area within the residence, and notify the homeowner of notable or unexpected deliveries. Authorized photographs may be provided when appropriate.
Available assistance may include
- Retrieving mail from the client’s approved mailbox or mail area
- Bringing delivered packages inside during a scheduled service visit
- Placing items in a client-designated location
- Notifying the client of oversized, damaged, unexpected, or time-sensitive deliveries when observed
- Providing authorized delivery-access coordination
- Taking properly addressed and prepaid client items to an approved carrier when separately requested and accepted
With the homeowner’s written authorization, HHG may help prepare the residence for an approved guest or family stay. Services are based on an agreed checklist and may include arranging approved household settings, placing preauthorized groceries or essentials, coordinating a client-approved cleaning or service provider, confirming visible readiness, and providing authorized access instructions or arrival information.
HHG does not screen or supervise guests, provide lodging or hospitality staffing, transport guests, provide childcare or personal care, mediate household disputes, or assume responsibility for guest conduct. Keys, codes, or property-access information will only be provided according to the homeowner’s specific written authorization and HHG’s access-control procedures.
Assistance during the stay requires a separate approved request and remains subject to scope, scheduling, availability, and applicable charges.
HHG may accept selected home-related errands and returns connected to the client’s residence, an approved stay, or an established service plan. Every request must be reviewed and accepted in advance and remains subject to scope, timing, location, safety, availability, and applicable charges.
Examples may include
- Picking up approved groceries or household essentials
- Retrieving or delivering approved home-related items
- Taking properly prepared and prepaid packages to an approved carrier
- Coordinating approved household-service appointments
- Completing other low-risk, home-related requests accepted by HHG in writing
Excluded requests include
- Transporting people
- Childcare, elder care, medical care, or personal supervision
- Handling prescriptions or controlled substances
- Banking, cash withdrawals, bill payment, or other financial transactions
- Signing legal documents or acting under power of attorney
- Purchasing weapons, tobacco, hazardous materials, or illegal or restricted items
- Tasks requiring a professional license, technical expertise, or unsafe activity
- Any request unrelated to the residence or outside HHG’s approved service scope
Property Support
With prior authorization, HHG may coordinate an appointment with a client-approved vendor, provide controlled property access, wait when appropriate and separately agreed, and document arrival and departure. Authorized photographs or written updates may be provided when appropriate.
HHG’s role is limited to authorized access, factual observation, documentation, and communication. HHG does not supervise technical work, approve quotes or change orders, direct means or methods, certify quality or completion, accept workmanship, or guarantee vendor performance. The homeowner and vendor remain responsible for the work scope, pricing, technical decisions, licensing, permits, warranties, invoicing, and payment.
Advance homeowner authorization is required unless a specific action and spending limit have already been approved in the client’s written service agreement or escalation plan. Immediate threats to life or safety should be directed to 911, the utility provider, or the appropriate public authority.
Active Home Watch memberships may include secure coordination of one approved key or access method under documented controls. One-Time Home Watch and concierge-only access arrangements are handled according to the written service agreement. Access information is limited to authorized HHG personnel who require it to perform the approved service.
For a client-approved vendor appointment, HHG may provide controlled access, wait when appropriate and separately agreed, and re-secure the property at the conclusion of the appointment. Keys, codes, and credentials are not released or shared with a vendor unless the client has provided specific written authorization.
With the homeowner’s authorization, HHG may help coordinate approved seasonal vendor services for the residence. Assistance may include contacting a client-approved vendor, arranging an appointment, providing controlled property access, waiting when appropriate and separately agreed, and providing authorized visual documentation or updates.
Examples may include coordinating
- HVAC seasonal service appointments
- Irrigation startup or winterization
- Gutter-cleaning or exterior-maintenance appointments
- Pest-control services
- Lawn, landscape, or snow-service appointments
- Pool or spa opening and closing services
- Other approved seasonal vendor services
When HHG provides authorized access or waits during a client-approved vendor appointment, HHG may document relevant visit activity and communicate updates to the homeowner. Waiting must be appropriate and separately agreed. Documentation is limited to information HHG is authorized and reasonably able to observe.
Updates may include
- Vendor arrival and departure information
- Authorized photographs of visible conditions before, during, or after the appointment
- Written notes describing relevant observable activity or concerns
- Confirmation that the vendor departed and the property was re-secured
- Vendor-provided invoices, estimates, service records, or completion statements forwarded to the homeowner
- Follow-up scheduling or access coordination when separately authorized
HHG is not a 24-hour emergency-response, security, restoration, or dispatch service. If HHG observes a significant concern or unexpected condition during an approved service, we document what is visible and notify the homeowner according to the client’s communication and escalation plan.
When safe, authorized, and within HHG’s service scope, HHG may contact a client-approved vendor, coordinate property access, or provide follow-up visual documentation. These actions remain subject to safe conditions, prior authorization, business hours, route capacity, scheduling, and availability. HHG does not promise immediate message review, live response, dispatch, arrival, vendor response, repair, or a particular outcome.
Immediate threats to life or safety should be directed to 911. Gas, electrical, water, or other utility emergencies should be reported directly to the appropriate utility provider or public authority.
Messages received outside HHG’s published business hours may not be reviewed or acted upon until the next available service period. Clients should not rely on HHG as their sole emergency contact, security provider, or disaster-response resource.
Service Availability
Open to Members and Nonmembers
HHG provides concierge and property support services throughout Greater Indianapolis for both members and nonmembers, subject to property location, service boundaries, scheduling, availability, and an approved quote.
Common Questions
Frequently Asked Questions
Yes. Services are based on the homeowner’s approved needs, property information, service scope, location, schedule, and HHG availability. Custom, nonstandard, or complex requests may require a written proposal and owner approval.
With prior authorization, HHG may coordinate an appointment with a client-approved vendor, provide controlled property access, wait when appropriate and separately agreed, and communicate authorized updates. HHG does not direct technical work, approve change orders, inspect workmanship, certify completion, or assume responsibility for the vendor’s services.
No, unless expressly stated in writing. Merchandise, vendor invoices, delivery fees, taxes, gratuities, parking, tolls, mileage, and other third-party expenses are separate from HHG service charges. Advance authorization and funding may be required.
Yes. HHG provides selected concierge and property-support services for homeowners who are traveling, managing a second home, or otherwise away from the residence. Requests remain subject to scope, authorization, scheduling, service-area coverage, and availability.
Active Home Watch memberships may include secure coordination of one approved key or access method under documented controls. One-Time Home Watch and concierge-only access arrangements are handled according to the written service agreement. Keys, codes, credentials, and access instructions are treated as confidential and limited to authorized personnel who require them to perform approved services.
Please provide as much advance notice as possible. Availability depends on the request, location, vendor timing, route capacity, and existing client commitments. Short-notice requests may be accepted when feasible, but service and response times are not guaranteed.
No. Concierge and Property Support services are available to HHG members and nonmembers, subject to property location, service boundaries, scheduling, availability, and an approved quote. Active Home Watch members receive priority consideration. Custom, nonstandard, or professional-partner arrangements may require a written proposal and owner approval.
No. HHG may coordinate scheduling with a client-approved vendor, provide authorized access, wait when appropriate and separately agreed, and provide visual documentation. Vendor selection, technical work, pricing, licensing, warranties, performance, and completion remain the responsibility of the homeowner and vendor.
No. HHG is not a security, emergency-dispatch, restoration, or 24-hour response provider. Immediate threats to life or safety should be directed to 911, and utility emergencies should be reported to the appropriate utility provider or public authority.
About These Services
Concierge and Property Support services are request-based coordination and assistance services performed within an approved scope. HHG does not act as a property manager, contractor, home inspector, security provider, emergency responder, or unrestricted personal assistant. Third-party vendors remain responsible for their own services, performance, licensing, pricing, warranties, and completion.
Your home deserves thoughtful attention while you're away.
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